How to order a LIM
We only accept online LIM applications.
If you cannot apply online, you can visit one of our libraries with council services to get help with your application.
How long it takes to receive your LIM
- Standard LIMs take up to 10 working days.
- Urgent LIMs take up to three working days.
Definition of 'working day'
In section 2(1) of the Local Government Official Information and Meetings Act 1987 (LGOIMA), 'working day' means any day of the week other than:
- Saturday
- Sunday
- Waitangi Day
- Good Friday
- Easter Monday
- Anzac Day
- King's birthday
- Te Rā Aro ki a Matariki/Matariki Observance Day
- Labour Day
- the day observed as the provincial (local) anniversary day in the area in question, like Auckland Anniversary Day
- any day from 20 December in any year to, and including, 10 January in the following year.
Processing time for LIM applications
We start processing your application the next working day after you submit your application.
For example, if you apply for a LIM on Friday, we start processing your application on the following Monday.
How to cancel a LIM order
Standard LIM service
- Call 09 301 0101 to cancel your order.
- Email lims@aklc.govt.nz with proof of your order and payment.
Urgent LIM service
You must cancel an urgent service order within 24 hours of ordering it. We cannot cancel urgent orders more than 24 hours after they are ordered.
- Call 09 301 0101 to cancel your order.
- Email lims@aklc.govt.nz with proof of your order and payment.
Refund for a LIM order
We may be able to refund your order if:
- you cancel it within 24 hours of ordering
- you receive it later than expected for standard or urgent service.
For more information, visit Request a refund of a property file or Land Information Memorandum (LIM).