Tono kōnae rawa whenua How to order a property file

Online applications only 

We only accept online property file applications.

If you cannot apply online, you can visit one of our libraries with council services to get help with your application.

How long it takes to receive your property file 

• Standard property files take up to 10 working days.
• Urgent property files take up to three working days.
• Commercial property files take up to 10 working days.

Definition of 'working day' 

In section 2(1) of the Local Government Official Information and Meetings Act 1987 (LGOIMA), 'working day' means any day of the week other than:

• Saturday
• Sunday
• Waitangi Day
• Good Friday
• Easter Monday
• Anzac Day
• King's birthday
• Te Rā Aro ki a Matariki/Matariki Observance Day
• Labour Day
• the day observed as the provincial (local) anniversary day in the area in question, like Auckland Anniversary Day
• any day from 20 December in any year to, and including, 10 January in the following year.

Processing time for property file applications 

We start processing your application the next working day after you submit it.

For example, if you apply for a property file on Friday, we start processing your application on the following Monday.

How to cancel a property file order 

Standard and commercial property file service 

• Call 09 301 0101 to cancel your order.
• Email propertyfiles@aucklandcouncil.govt.nz with proof of both your order and payment.

Urgent property file service 

You must cancel an urgent service order within 24 hours of ordering it. We cannot cancel urgent orders more than 24 hours after they are ordered.

• Call 09 301 0101 to cancel your order.
• Email propertyfiles@aucklandcouncil.govt.nz with both proof of your order and payment.

Refund for a property file order 

We may be able to refund your order if:

• you cancel it within 24 hours of ordering
• you receive it later than expected for standard, commercial or urgent service.

For more information, visit Request a refund of a property file or Land Information Memorandum (LIM).

Costs and fees 

How to pay for your property file 

 You can pay via:

• online EFTPOS
• credit card
• debit card
• Account2Account (not available for urgent property files).

If you pay by credit or debit card, a 1.75 per cent payment fee is added at the checkout. You can also set up a customer account if you regularly request work from us on credit terms. 

Visit Ways to pay online for more information.

Order a property file 

How you will receive your property file 

We no longer offer a hard copy service.

We will email you a link to the digital copy of your property file and a token key A token key is like an electronic key.  to access the file.

The link will expire 28 days from the issue date.

What to do if your digital property file expires 

If the link to your digital property file expires, you need to apply for a new property file and pay another fee.

What to do if you do not receive your digital property file 

Check your email junk or spam folder if you do not receive your digital property file.

If you cannot find the digital property file in your junk or spam folder, email propertyfiles@aucklandcouncil.govt.nz with a copy of your confirmation email.

What to do if your token key is not working 

Email propertyfiles@aucklandcouncil.govt.nz with a copy of your confirmation email.