You can ask for a refund for your dog registration fee if:
- your dog has died
- you are exporting your dog overseas
- you overpaid the fee.
E tono kia whakahokia atu tō utunga rēhita kurī Request a refund of your dog's registration fee
When you can request a refund for your dog's registration fee
Refunds are not offered if your dog's desexed status is changed after you have paid the registration fee.
Request a refund if your dog has died
Visit What to do if your dog dies.
Request a refund if you have overpaid your registration fee or if you are exporting your dog overseas
Complete the form and email it to:
Complete the form and include:
- your dog’s tag number
- a copy of the veterinary certificate
- dog's registration tag if you have one
- a printed bank deposit slip or bank generated document with your name on it.
Post it to:
Animal Management
Auckland Council
Private Bag 92300
Auckland 1142
Complete the form and include:
- your dog’s tag number
- a copy of the veterinary certificate
- dog's registration tag if you have one
- a printed bank deposit slip or bank generated document with your name on it.
Bring it to one of our libraries with council services.
How we issue refunds
We credit the refund to the bank account you provide.
We give refunds only to the registered owner. The printed bank deposit slip or bank generated document provided should match the owner's details.
We will calculate refunds from the date we receive your request until the end of the current registration year.
If a refund is not available, we will let you know.