Me pēhea te whakamahi i aku kōnae myAUCKLAND How to use myAUCKLAND files

There are two preferred ways to access myAUCKLAND files:

• Open during section three of your application, before submitting.
• Open from your application details page (this will open myAUCKLAND files for a submitted application, so you will not be able to add or change any files). 

Do not use bookmarks or the back button in your browser. You might upload files to the wrong application. 

If you want to return to your building consent application form, remember that myAUCKLAND files opens in a new tab on your internet browser.

To go back to your application form, simply close the myAUCKLAND files tab.

Clicking the 'house' icon in myAUCKLAND files will take you to the myAUCKLAND files home page. It can be difficult to get back to your application from this page, especially if you have multiple applications with the same address. 

If you have multiple applications with the same address and you cannot access them from the myAUCKLAND files home page, close the tab and re-open myAUCKLAND files from the application form. 

Before you upload your files, make sure you understand which folder each file should be in.

Applications: Administrative or lodgement documents, for example, proof of ownership, lodgement checklist, letter of authority and pre-application meeting records.

Plans: Construction plans associated with your consent, for example, architectural plans, structural plans and fire plans.

Supporting documents: All supporting documentation, for example, calculations, specifications, reports and technical literature.

Files saved outside these folders will not be submitted to us. Do not create a new folder or drag and drop an entire folder.

Once you have closed the myAUCKLAND files tab, and gone back to your application form, the building consent form will show the number of files you have attached in each folder.

If this has not happened, check if you have uploaded your files into the three preset folders: Applications, Plans and Supporting documents. 

Files uploaded outside these three folders will not attach to your application. You can get back to myAUCKLAND files from the application form by clicking the 'Upload files' button.

​If you make a mistake in myAUCKLAND files before submitting your consent application, you can simply delete an incorrect file and upload a different one.

You can check your work on the application form when you are ready to submit it.

To avoid processing delays, double check you are submitting all the correct mandatory files. 

For easy file transfer, drag and drop your required documentation into the three preset folders in myAUCKLAND files.

Organising your files on your computer into three folders may make this process easier.

Do not drag and drop an entirely new folder into myAUCKLAND files. Our team cannot access new folders you create.

To view your files, find your application in 'My building consents' and navigate to myAUCKLAND files.  

If you have recently submitted your files, allow 30 minutes before viewing.

If you want to add new files after your consent application has been submitted, find your application in the "My building consents" section and select "Manage my documents".  

If you select the home icon, you will see all your submitted building consent applications. We do not currently recommend using the homepage as we are still developing it.

If you want to see a full list of your applications, it may be easier to view them in the Building consent section of your myAUCKLAND account. 

If you have an application in progress, remember to close the myAUCKLAND files tab to return to your application form.

If you select the home icon, you will see a list of folders.

Folders with "myFiles" at the end of the filename have not been submitted to us.  

Folders with "Shared" at the end of the filename have been submitted to us. Shared folders are locked for review and are read-only. 

Re-open myAUCKLAND files by selecting the "Upload files" button again.