Log into your customer account or call 09 366 2000, option 1 if you need assistance.
Panonitia, whakakorehia rānei he tāpuitanga i tētahi papa rēhia ā-rohe Change or cancel an accommodation booking in a regional park
How to change an accommodation booking
- Rescheduling or changing your booking is subject to availability.
- You cannot reschedule a booking if the original booking date has passed.
Charges for changing an accommodation booking
You can make unlimited changes to your booking(s) up to 11.59pm, two days before your date of arrival. You will not incur surcharge fees, except bank convenience fees.
If you change your booking within two days of your date of arrival, we charge an administration fee of 20 per cent of the full value of your booking.
Cancel your accommodation booking
How to cancel a booking
Log into your customer account or call 09 366 2000, option 1 if you need assistance.
Charges for cancelling your booking
If you cancel your booking(s) online up to 11.59pm, two days before your booking dateyou will get a full refund, minus bank convenience fees.
For example: if your booking date is 17 November, you need to cancel by 11.59pm on 14 November to receive a refund. Any cancellations after 11.59pm on 14 November will not be eligible for a refund.
Refunds for cancelled bookings
We may consider a refund:
- if the accommodation was not available
- if the accommodation was closed or shut down before your booking started or during your booking
- in cases of demonstrated hardship or illness.
To apply for a refund email regionalparks@aucklandcouncil.govt.nz within five working days of the booking cancellation.
Refunds will be paid to the account used to make the booking.
We do not refund:
- bank convenience fees
- camping passes
- vouchers.
For all other products, we will meet our obligations under the relevant acts.