When you set up a direct debit, you give us permission to take regular payments from your bank account to pay your property rates.
Direct debit is free to set up. The amounts can change with each payment.
Direct debit for property rates payments can only be taken from your bank account.
You can also cancel or change a direct debit.
After we receive your application to set up a direct debit, it can take up to:
Once your application is processed, the first payment or any changes to your direct debit – such as how often we take payments or how much we take – will take up to 15 days to take effect.
If you applied for your direct debit by post, phone or email and your next rates instalment is due in less than two weeks, you will need to pay it manually to avoid a 10 per cent penalty. If you are unsure, check with us.
If you are registered for myAUCKLAND, you can set up and manage your direct debit payments for all of your properties.
You can also set up a direct debit online without logging in.
Call us on 09 301 0101 to set up a direct debit over the phone.
