Pātai tuihonotia Make an enquiry online

Before you start

Our Customer Promise details what you can expect from us and how you, as a member of the public, can help us to deliver a high standard of customer service.

Do not use this page if you are reporting:

• Dog attacks or aggressive, roaming, or barking dogs. Call us on 0800 462 685
• Immediate risks to the safety of people or property. Call us on 09 301 0101
• Illegally dumped rubbish. Call us on 0800 NO DUMP (0800 663 867) at any time day or night.
• Missed rubbish and recycling collections. See Report a missed collection.

Your privacy

We will use the information you provide for the purpose of your intended interaction with us, and we may use it for training purposes.

See our privacy policy for more information.

We can only take action if we have sufficient and correct information. We will keep your details confidential, in line with our customer privacy policy.